Graph Visualizer graphs may not save correctly

Incident Report for TRM Labs

Resolved

The fix has been verified and the issue has been resolved.
Posted Sep 17, 2026 - 17:58 EDT

Identified

We identified the issue was with the saving functionality and are landing a fix.
Posted Sep 17, 2026 - 17:28 EDT

Update

Updated the components affected.
Posted Sep 17, 2026 - 17:11 EDT

Investigating

We’re investigating an issue affecting Graph Visualizer. Some customers may be unable to save graphs, may see graph nodes become unclickable during auto-save, or may find that saved graphs reopen blank or without a draft name.

Our engineering team is actively investigating. We will provide another update within approximately 30 minutes, or sooner if we identify a mitigation or resolution.

We’re sorry for the disruption and recommend avoiding edits to affected graphs until we provide further guidance.
Posted Sep 17, 2026 - 17:09 EDT
This incident affected: US (US - Forensics on Web) and EU (EU - Forensics on Web).