Resolved -
All systems should be back online.
Jun 10, 18:18 EDT
Monitoring -
At this time, all customer facing APIs are operational.
Jun 10, 14:47 EDT
Update -
Forensics, Wallet Screen, BlockInt and Detect are now fully operational. We are focussing on bringing the remaining public APIs back online.
Jun 10, 14:15 EDT
Update -
Forensics, Wallet Screen and Detect are now fully operational. We are focussing on bringing the remaining public APIs back online.
Jun 10, 14:13 EDT
Update -
Forensics and Detect are now fully operational. We are focussing on bringing public APIs back online.
Jun 10, 13:07 EDT
Update -
Forensics is now fully operational, and we’re close to restoring our public APIs. We will then shift focus to bringing remaining applications, such as Detect, back online.
Jun 10, 11:30 EDT
Identified -
Some recovery is underway for our main applications, such as Forensics. Detect, however, is still not fully operational due to the underlying outage.
Jun 10, 10:48 EDT
Update -
The upstream provider has identified the root cause and is working on a fix. Meanwhile, we continue to focus our efforts on executing a failover to an alternate provider.
Jun 10, 09:01 EDT
Update -
Our primary vendor continues to experience a major outage. We are actively progressing with a failover to an alternative provider.
Jun 10, 06:48 EDT
Update -
Our upstream provider, Heroku, is currently experiencing a multi-region outage. We are actively working on implementing a failover solution with an alternative provider to mitigate the impact.
Jun 10, 05:05 EDT
Update -
Our team is working with the upstream provider to identify the root cause and implement mitigation steps.
Jun 10, 04:30 EDT
Update -
We are actively working with our upstream provider to mitigate the issue and restore normal service.
Jun 10, 03:54 EDT
Update -
We are actively continuing our investigation into the outage
Jun 10, 03:22 EDT
Investigating -
We are investigating outage caused by an upstream provider.
Jun 10, 03:03 EDT