All Systems Operational

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.98 % uptime
Today
US - Forensics on Web Operational
90 days ago
99.96 % uptime
Today
US - API - Wallet Screening Operational
90 days ago
99.98 % uptime
Today
US - API - Transaction Monitoring Operational
90 days ago
99.99 % uptime
Today
US - API - BLOCKINT Operational
90 days ago
99.99 % uptime
Today
US - Detect Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
99.99 % uptime
Today
EU - Forensics on Web Operational
90 days ago
99.98 % uptime
Today
EU - Detect Operational
90 days ago
100.0 % uptime
Today
EU - API - Wallet Screening Operational
90 days ago
100.0 % uptime
Today
EU - API - BLOCKINT Operational
90 days ago
99.99 % uptime
Today
EU - API - Transaction Monitoring Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Oct 3, 2026 00:00 - Oct 4, 2026 00:00 EDT

We'll be carrying out scheduled maintenance to strengthen the reliability of our platform. You may notice brief, intermittent disruptions during this time. No action is needed, and we'll confirm here once the work is complete. Thank you for your patience.
Posted on Aug 31, 2026 - 22:36 EDT

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Users unable to switch environments
Resolved - Issue is fixed
Sep 4, 00:03 EDT
Monitoring - We deployed a fix and validated that the environment switch flow now routes correctly and opens the environment switcher, as expected.
Sep 4, 00:02 EDT
Investigating - We’re investigating an issue preventing some users from switching between customer environments. Other functionality may be available, but switching environments is currently affected.

As a workaround in the meantime, users can log out and and log back into the environment they wish to switch to.
Sep 3, 21:15 EDT

Sep 3, 2026

Wallet Screening API - degraded performance detected
Resolved - We've identified the root cause and have implemented a fix.
Sep 3, 22:59 EDT
Update - We are continuing to monitor for any further issues.
Sep 3, 21:08 EDT
Monitoring - We are investigating an issue causing an elevated rate of HTTP errors for Wallet Screening.

The issue has been mitigated, and our engineering team is actively assessing the scope and cause of the issue.
Sep 3, 20:49 EDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Wallet Screening API - degraded performance detected
Resolved - Between 4:19:54pm and 4:38:58pm EDT on 1 September 2026, some US Wallet Screening requests failed or experienced degraded performance, including address screening and related risk and attribution lookups. Impact in the EU was negligible.

The issue has been resolved. Service recovered at approximately 4:39pm EDT, and subsequent monitoring confirmed normal traffic and error rates. A mitigation has been deployed and tested to reduce the risk of recurrence.

We apologize for the disruption.
Sep 1, 19:05 EDT
Update - We have isolated the issue to database saturation that caused supporting queries to exceed their timeout threshold. We are continuing to monitor the service and will provide another update on root cause.
Sep 1, 17:16 EDT
Monitoring - Some Wallet Screening requests failed or experienced degraded performance between approximately 3:01pm and 3:42pm CDT on 1 September 2026. Affected requests included address screening and related risk and attribution lookups.

The issue has been mitigated, and error rates returned to normal at approximately 3:42pm CDT. We are continuing to monitor the service and reviewing the underlying data-serving transition process to help prevent recurrence.
Sep 1, 16:52 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Brief spike in error rates across Graph Visualizer, Wallet Screening and Transaction Monitoring.
Resolved - We identified an infrastructure node upgrade that rotated database proxy pods during the incident window. The pods did not drain connections cleanly, concentrating reconnects on replacement pods and causing database query read timeouts. A fix is being actively pushed.

Customer impact remains resolved.
Aug 27, 21:56 EDT
Investigating - A cross-service error-rate spike affected Transaction Monitoring, Graph Visualizer, and Wallet Screening for approximately 15 mins between 22:23–22:38 UTC (6:23–6:38pm EDT).

The spike has subsided and the current error rate is now low. The team is investigating the root cause.
Aug 27, 19:01 EDT
Resolved: intermittent TRM login issues
Resolved - The provider restored service, and TRM login access has been restored and validated
Aug 27, 07:45 EDT
Monitoring - Some customers and internal users were intermittently unable to log in to TRM for approximately 38 minutes on 27 August 2026, from around 3:15pm to 3:53pm PDT.

The issue was caused by an intermittent outage affecting one of our authentication service providers. The provider has restored service, and TRM login access has been restored and validated. We are continuing to monitor the service.

We apologize for the disruption.
Aug 27, 07:36 EDT

Aug 26, 2026

Graph Visualizer degraded performance
Resolved - All systems continue to look healthy. Resolving the incident.
Aug 26, 02:30 EDT
Monitoring - The steps we took to reduce load on the affected database have taken effect, and Graph Visualizer error rates and response times have returned to normal levels.

We are continuing to monitor closely to confirm performance remains stable before marking this resolved.
Aug 26, 02:07 EDT
Identified - We have identified the cause of the degraded performance affecting Graph Visualizer, where some requests may be slow or return an error.

A scheduled background data process is placing elevated load on a supporting database, and we are actively working to reduce that load and restore normal performance.
Aug 26, 01:49 EDT
Update - We confirmed this degradation was caused by realtime replication lag, which led to realtime query timeouts and elevated 5xx responses on GV fast path endpoints.
We're investigating remediation steps.
Aug 26, 01:11 EDT
Investigating - We are investigating ongoing degraded performance affecting Graph Visualizer. Some customers may experience elevated error rates and requests taking longer than usual.

We will provide another update as more information becomes available.
Aug 26, 00:25 EDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Graph Visualizer service degraded
Resolved - This incident has been resolved.
Aug 24, 19:32 EDT
Update - The fix for the Graph Visualizer performance issue has been deployed to production. We are monitoring the rollout and verifying that large graphs load and respond normally when customers add or move elements.
Aug 24, 17:56 EDT
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Aug 24, 17:55 EDT
Monitoring - The fix for the Graph Visualizer performance issue has been deployed to production. We are monitoring the rollout and verifying that large graphs load and respond normally when customers add or move elements.
Aug 24, 17:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 24, 14:44 EDT
Investigating - We are investigating an issue causing Graph Visualizer to load very slowly or freeze when customers add or manipulate graphs.
Aug 24, 14:24 EDT
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