System Wide Outage

Incident Report for TRM Labs

Resolved

All systems should be back online.
Posted Jun 10, 2025 - 18:18 EDT

Monitoring

At this time, all customer facing APIs are operational.
Posted Jun 10, 2025 - 14:47 EDT

Update

Forensics, Wallet Screen, BlockInt and Detect are now fully operational. We are focussing on bringing the remaining public APIs back online.
Posted Jun 10, 2025 - 14:15 EDT

Update

Forensics, Wallet Screen and Detect are now fully operational. We are focussing on bringing the remaining public APIs back online.
Posted Jun 10, 2025 - 14:13 EDT

Update

Forensics and Detect are now fully operational. We are focussing on bringing public APIs back online.
Posted Jun 10, 2025 - 13:07 EDT

Update

Forensics is now fully operational, and we’re close to restoring our public APIs. We will then shift focus to bringing remaining applications, such as Detect, back online.
Posted Jun 10, 2025 - 11:30 EDT

Identified

Some recovery is underway for our main applications, such as Forensics. Detect, however, is still not fully operational due to the underlying outage.
Posted Jun 10, 2025 - 10:48 EDT

Update

The upstream provider has identified the root cause and is working on a fix. Meanwhile, we continue to focus our efforts on executing a failover to an alternate provider.
Posted Jun 10, 2025 - 09:01 EDT

Update

The outage from our primary vendor still persists. https://status.salesforce.com/generalmessages/10001540
Posted Jun 10, 2025 - 07:35 EDT

Update

Our primary vendor continues to experience a major outage. We are actively progressing with a failover to an alternative provider.
Posted Jun 10, 2025 - 06:48 EDT

Update

We are actively monitoring the ongoing outage with our current provider via Salesforce Status (https://status.salesforce.com/generalmessages/10001540) and are simultaneously working with alternative vendors to implement a failover solution.
Posted Jun 10, 2025 - 05:49 EDT

Update

Our upstream provider, Heroku, is currently experiencing a multi-region outage. We are actively working on implementing a failover solution with an alternative provider to mitigate the impact.
Posted Jun 10, 2025 - 05:05 EDT

Update

Our team is working with the upstream provider to identify the root cause and implement mitigation steps.
Posted Jun 10, 2025 - 04:30 EDT

Update

We are actively working with our upstream provider to mitigate the issue and restore normal service.
Posted Jun 10, 2025 - 03:54 EDT

Update

We are actively continuing our investigation into the outage
Posted Jun 10, 2025 - 03:22 EDT

Investigating

We are investigating outage caused by an upstream provider.
Posted Jun 10, 2025 - 03:03 EDT
This incident affected: Forensics on Web, Detect and API (TM2, WS2, BLOCKINT).