Delayed Initial Transaction Screenings

Incident Report for TRM Labs

Resolved

Fully resolved outage.
Posted Oct 21, 2026 - 12:58 EDT

Monitoring

Recovering is confirmed. Monitoring.
Posted Oct 21, 2026 - 03:21 EDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2026 - 03:16 EDT

Update

We have identified the cause and are restarting the affected services to process queued transfers.
Posted Oct 21, 2026 - 03:15 EDT

Identified

Beginning October 20, 2026, at 6:03 PM EDT, initial transaction screenings in Transaction Monitoring 2.0 in the EU region remained in PROCESSING without completing.
Posted Oct 21, 2026 - 03:13 EDT
This incident affected: EU (EU - API - Transaction Monitoring).
← Current Status Powered by Atlassian Statuspage