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Our team will be monitoring closely and will update the Status Page as needed.","created_at":"2026-09-16T16:42:30.773-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T16:42:30.773-04:00","display_at":"2026-09-16T16:42:30.773-04:00","deliver_notifications":true,"tweet_id":null,"id":"5pbxpf7gbvhc","incident_id":"25lh3c6sb2wn","custom_tweet":null,"affected_components":[{"code":"sdj59jbsl0fh","name":"US - US - API - Transaction Monitoring","old_status":"operational","new_status":"operational"},{"code":"8sptdcp12psc","name":"EU - EU - API - Transaction Monitoring","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US - API - Transaction Monitoring","created_at":"2023-05-19T01:43:31.396-04:00","updated_at":"2026-09-29T18:00:08.896-04:00","position":3,"description":null,"showcase":true,"start_date":"2023-05-18T00:00:00.000-04:00","id":"sdj59jbsl0fh","page_id":"67zqc2np83ph","group_id":"nmjcd9zz0pwg"},{"status":"operational","name":"EU - API - Transaction Monitoring","created_at":"2026-06-10T10:58:22.246-04:00","updated_at":"2026-09-29T18:00:10.798-04:00","position":5,"description":null,"showcase":true,"start_date":"2026-06-10T00:00:00.000-04:00","id":"8sptdcp12psc","page_id":"67zqc2np83ph","group_id":"fyl8555p5jm2"}]},{"name":"Graph Visualizer graphs may not save correctly","status":"resolved","created_at":"2026-09-17T17:09:18.789-04:00","updated_at":"2026-09-17T17:58:48.662-04:00","monitoring_at":null,"resolved_at":"2026-09-17T17:58:48.641-04:00","impact":"major","shortlink":"https://stspg.io/p2zw984cw9x8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-17T17:09:18.775-04:00","reminder_intervals":null,"id":"zd2w0r3b741k","page_id":"67zqc2np83ph","incident_updates":[{"status":"resolved","body":"The fix has been verified and the issue has been resolved.","created_at":"2026-09-17T17:58:48.641-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T17:58:48.641-04:00","display_at":"2026-09-17T17:58:48.641-04:00","deliver_notifications":true,"tweet_id":null,"id":"wfcx30jl3lpt","incident_id":"zd2w0r3b741k","custom_tweet":null,"affected_components":[{"code":"z4ns9bz1nq8p","name":"US - US - Forensics on Web","old_status":"partial_outage","new_status":"operational"},{"code":"6yv4fkkq19j2","name":"EU - EU - Forensics on Web","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We identified the issue was with the saving functionality and are landing a fix.","created_at":"2026-09-17T17:28:01.194-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T17:28:01.194-04:00","display_at":"2026-09-17T17:28:01.194-04:00","deliver_notifications":true,"tweet_id":null,"id":"w6ty9ryy75b6","incident_id":"zd2w0r3b741k","custom_tweet":null,"affected_components":[{"code":"z4ns9bz1nq8p","name":"US - US - Forensics on Web","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6yv4fkkq19j2","name":"EU - EU - Forensics on Web","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Updated the components affected.","created_at":"2026-09-17T17:11:30.029-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T17:11:30.029-04:00","display_at":"2026-09-17T17:11:30.029-04:00","deliver_notifications":true,"tweet_id":null,"id":"1bty16wbsngh","incident_id":"zd2w0r3b741k","custom_tweet":null,"affected_components":[{"code":"z4ns9bz1nq8p","name":"US - US - Forensics on Web","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"6yv4fkkq19j2","name":"EU - EU - Forensics on Web","old_status":"degraded_performance","new_status":"partial_outage"}]},{"status":"investigating","body":"We’re investigating an issue affecting Graph Visualizer. Some customers may be unable to save graphs, may see graph nodes become unclickable during auto-save, or may find that saved graphs reopen blank or without a draft name.\n\nOur engineering team is actively investigating. We will provide another update within approximately 30 minutes, or sooner if we identify a mitigation or resolution.\n\nWe’re sorry for the disruption and recommend avoiding edits to affected graphs until we provide further guidance.","created_at":"2026-09-17T17:09:18.866-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T17:09:18.866-04:00","display_at":"2026-09-17T17:09:18.866-04:00","deliver_notifications":true,"tweet_id":null,"id":"9k9b7dlmxmcr","incident_id":"zd2w0r3b741k","custom_tweet":null,"affected_components":[{"code":"z4ns9bz1nq8p","name":"US - US - Forensics on Web","old_status":"operational","new_status":"degraded_performance"},{"code":"6yv4fkkq19j2","name":"EU - EU - Forensics on Web","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US - Forensics on Web","created_at":"2023-05-19T01:42:34.219-04:00","updated_at":"2026-09-29T18:00:07.935-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-05-18T00:00:00.000-04:00","id":"z4ns9bz1nq8p","page_id":"67zqc2np83ph","group_id":"nmjcd9zz0pwg"},{"status":"operational","name":"EU - Forensics on Web","created_at":"2026-01-27T17:26:01.327-05:00","updated_at":"2026-09-29T18:00:08.232-04:00","position":1,"description":null,"showcase":true,"start_date":"2026-01-27T00:00:00.000-05:00","id":"6yv4fkkq19j2","page_id":"67zqc2np83ph","group_id":"fyl8555p5jm2"}]},{"name":"Delayed Beacon alerts","status":"resolved","created_at":"2026-09-17T02:46:45.119-04:00","updated_at":"2026-09-17T17:14:00.630-04:00","monitoring_at":"2026-09-17T02:46:45.183-04:00","resolved_at":"2026-09-17T17:14:00.610-04:00","impact":"major","shortlink":"https://stspg.io/tnqky92p1h6n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-17T02:46:45.107-04:00","reminder_intervals":null,"id":"31l38y671jsd","page_id":"67zqc2np83ph","incident_updates":[{"status":"resolved","body":"Systems are stable. Closing the incident.","created_at":"2026-09-17T17:14:00.610-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T17:14:00.610-04:00","display_at":"2026-09-17T17:14:00.610-04:00","deliver_notifications":true,"tweet_id":null,"id":"rynyzkyr6wd5","incident_id":"31l38y671jsd","custom_tweet":null,"affected_components":[{"code":"4vgz2330wt7s","name":"US - US - Detect","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between September 13 at 02:08am UTC and September 17 at approximately 05:45am UTC, some Beacon Network alerts were delayed and did not reach customers as expected.\n\nAlert delivery has been restored, and all alerts from the affected period have now been delivered. No alert data was lost, although affected alerts may have arrived later than usual and in a burst.\n\nWe apologize for the disruption. We are continuing to monitor the service and reviewing our alerting and workflow safeguards to help prevent a recurrence.","created_at":"2026-09-17T02:46:45.183-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T02:46:45.183-04:00","display_at":"2026-09-17T02:46:45.183-04:00","deliver_notifications":false,"tweet_id":null,"id":"mw5h53kmtym7","incident_id":"31l38y671jsd","custom_tweet":null,"affected_components":[{"code":"4vgz2330wt7s","name":"US - US - Detect","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US - Detect","created_at":"2023-05-19T01:43:07.454-04:00","updated_at":"2026-08-19T20:00:09.212-04:00","position":5,"description":null,"showcase":true,"start_date":"2023-05-18T00:00:00.000-04:00","id":"4vgz2330wt7s","page_id":"67zqc2np83ph","group_id":"nmjcd9zz0pwg"}]},{"name":"Elevated API Errors","status":"resolved","created_at":"2026-09-09T22:20:57.822-04:00","updated_at":"2026-09-10T00:06:41.018-04:00","monitoring_at":"2026-09-09T23:58:59.296-04:00","resolved_at":"2026-09-10T00:06:41.000-04:00","impact":"minor","shortlink":"https://stspg.io/bvnqxrt8ppjc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-09T22:20:57.815-04:00","reminder_intervals":null,"id":"3gkxv85bcf91","page_id":"67zqc2np83ph","incident_updates":[{"status":"resolved","body":"We have confirmed that the error rate has fallen back to before-incident levels.","created_at":"2026-09-10T00:06:41.000-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T00:06:41.000-04:00","display_at":"2026-09-10T00:06:41.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"p5nxyq2p3xl4","incident_id":"3gkxv85bcf91","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We have deployed a fix and are monitoring the currently-falling error rate.","created_at":"2026-09-09T23:58:59.296-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T23:58:59.296-04:00","display_at":"2026-09-09T23:58:59.296-04:00","deliver_notifications":true,"tweet_id":null,"id":"m586wt9pt1fx","incident_id":"3gkxv85bcf91","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We've identified the cause of the elevated error rate and are working on a fix.","created_at":"2026-09-09T22:30:58.024-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T22:30:58.024-04:00","display_at":"2026-09-09T22:30:58.024-04:00","deliver_notifications":true,"tweet_id":null,"id":"98fskcptgws1","incident_id":"3gkxv85bcf91","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We're experiencing an elevated level of API errors and are currently looking into the issue.","created_at":"2026-09-09T22:20:57.866-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T22:20:57.866-04:00","display_at":"2026-09-09T22:20:57.866-04:00","deliver_notifications":true,"tweet_id":null,"id":"bgzwmjfyx5xv","incident_id":"3gkxv85bcf91","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Elevated API Errors","status":"resolved","created_at":"2026-09-07T23:19:46.609-04:00","updated_at":"2026-09-07T23:57:45.321-04:00","monitoring_at":null,"resolved_at":"2026-09-07T23:57:45.303-04:00","impact":"minor","shortlink":"https://stspg.io/rl068f1nzvcb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-07T23:19:46.602-04:00","reminder_intervals":null,"id":"wrqt605txwg9","page_id":"67zqc2np83ph","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-07T23:57:45.303-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T23:57:45.303-04:00","display_at":"2026-09-07T23:57:45.303-04:00","deliver_notifications":true,"tweet_id":null,"id":"dlrwqbm0v9zn","incident_id":"wrqt605txwg9","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We're experiencing an elevated level of API errors and are currently looking into the issue.","created_at":"2026-09-07T23:19:46.644-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T23:19:46.644-04:00","display_at":"2026-09-07T23:19:46.644-04:00","deliver_notifications":true,"tweet_id":null,"id":"fc3g689hyvm2","incident_id":"wrqt605txwg9","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Users unable to switch environments","status":"resolved","created_at":"2026-09-03T21:15:03.437-04:00","updated_at":"2026-09-04T00:03:58.670-04:00","monitoring_at":"2026-09-04T00:02:30.570-04:00","resolved_at":"2026-09-04T00:03:58.651-04:00","impact":"minor","shortlink":"https://stspg.io/s8mzfqw89ptv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-03T21:15:03.428-04:00","reminder_intervals":null,"id":"kfjmh4c0bk7d","page_id":"67zqc2np83ph","incident_updates":[{"status":"resolved","body":"Issue is fixed","created_at":"2026-09-04T00:03:58.651-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T00:03:58.651-04:00","display_at":"2026-09-04T00:03:58.651-04:00","deliver_notifications":true,"tweet_id":null,"id":"kplg539yb36r","incident_id":"kfjmh4c0bk7d","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We deployed a fix and validated that the environment switch flow now routes correctly and opens the environment switcher, as expected.","created_at":"2026-09-04T00:02:30.570-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T00:02:30.570-04:00","display_at":"2026-09-04T00:02:30.570-04:00","deliver_notifications":true,"tweet_id":null,"id":"rm2c69hmqw2z","incident_id":"kfjmh4c0bk7d","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re investigating an issue preventing some users from switching between customer environments. Other functionality may be available, but switching environments is currently affected.\n\nAs a workaround in the meantime, users can log out and and log back into the environment they wish to switch to.","created_at":"2026-09-03T21:15:03.487-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T21:15:03.487-04:00","display_at":"2026-09-03T21:15:03.487-04:00","deliver_notifications":true,"tweet_id":null,"id":"jld1ywxl1nr6","incident_id":"kfjmh4c0bk7d","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}